How can we help?

Download the app (Google Play, or TestFlight for the iOS beta), sign up with your email and phone number, then verify your identity. Your CFA franc e-wallet (current account, with its TrustChange IBAN) opens as soon as you finish signing up.

Verification protects your account and lets us meet our anti-money laundering obligations. All it takes is a valid ID and a selfie, in about 5 minutes. Your limits depend on your verification level.

The current account is for payments, transfers and withdrawals. The savings account lets you put money aside; you can move money between them at any time, for free.

No. TrustChange isn't a bank: the “TC…” IBAN shown in the app is specific to TrustChange. It identifies your account for transfers between TrustChange users, but a Cameroonian or international bank can't send a transfer to it. To top up your account, use Mobile Money or sell crypto.

In the app, under Statements: a PDF statement is available for every month, with all your transactions.

Nothing: transfers between TrustChange accounts are free and instant. All you need is the recipient's @TrustTag, QR code or TrustChange IBAN.

Tap Add, choose your country and operator (Orange Money, MTN MoMo, Wave…), enter the amount and approve the payment request on your phone. The money lands in your account as soon as the operator confirms.

Give it a few minutes: the app shows the up-to-date status and you'll get a notification once it's done. If nothing changes, contact support with the number used, the time and the amount.

Your pay.trustchange.fr/link/your-tag link opens a page where people pay you by Mobile Money or from a TrustChange account. You can also create items with a price: each gets its own link. Payments land in your account.

In the Crypto tab, pick the coin and network, enter the amount and pay by Mobile Money or from your TrustChange account. Double-check the receiving address and network before confirming.

Choose Sell, the coin and the amount, then send the funds to the address shown. Once receipt is confirmed on the blockchain, you're paid in CFA francs to your Mobile Money number or your account.

TRC20, BEP20, ERC20, SPL and others depending on the coin. The app gives you a deposit address for each network.

A deposit waits for the number of confirmations the blockchain requires. If the network is busy, it can take a few more minutes.

Don't send anything else. Contact support quickly with the transaction hash. Depending on the blockchain and address, funds can sometimes be recovered, but not always.

Every payment you send is confirmed with your 6-digit transaction PIN. The app unlocks with Face ID or your fingerprint and locks itself when you leave it. You get a notification for every move.

Sign in from another device and, in Profile > Security > Connected devices, sign out the lost phone. Then contact support if you notice any unusual activity.

Never. No one at TrustChange will ask for your password, transaction PIN or a code sent by text message. Don't share them with anyone.

On WhatsApp at +237 676 71 09 92, through the contact form, at support@trustchange.fr or by phone on +237 692 466 939.

From the app (Profile > Delete my account) or with the form on the Delete my data page.