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Your data, your rights

Delete my account and data

For the TrustChange Pay app (Android and iPhone), the trade.trustchange.fr web platform and every service published by TrustChange. You can make this request at any time.

Three ways to make your request

  1. 1

    From the app

    Profile tab, then Close my account at the bottom of the page. Confirm: your request is sent right away and you're signed out.

  2. 2

    With the form below

    Handy if you've uninstalled the app or can no longer sign in.

  3. 3

    By email

    Write to support@trustchange.fr from your account's email address, with your full name.

Request form

Nothing is deleted without checking: we contact you at your account's email address to confirm the request comes from you.

What do you want to delete?

Deleted data

  • Sign-in credentials: email and password (encrypted)
  • Profile: name, phone, country, photo or avatar
  • TrustTag and TrustChange account numbers
  • Transaction PIN (encrypted) and security preferences
  • Address book: crypto addresses and Mobile Money numbers
  • Crypto deposit addresses generated for you
  • Preferences, notifications and connected devices
  • Reviews and messages sent from the app

This data is permanently deleted or anonymised.

Retained data

As a financial service, TrustChange must meet anti-money laundering and counter-terrorist financing (AML/CFT) obligations. We therefore keep:

  • Identity verification documents and data (KYC)
  • Transaction history: buys, sells, deposits, withdrawals, transfers
  • Compliance check data

Duration: 5 years after account closure, then permanently deleted. Access to these archives is strictly limited and used only for our legal obligations.

to acknowledge your request
72 h
at most to process it after verification
30 days
until it's processed, by signing back in to the app
Reversible
  • Withdraw your account balances and crypto before closure: they won't be accessible afterwards.
  • Any transaction in progress is completed before the account is closed.
  • Deletion is final: to come back, you'll need a new account and a new identity check.